The continuous vandalism of telephone cables has angered Manenberg residents who have been left without working landlines. Residents say they sent their complaints thrice to service provider Telkom who simply responds with smses promising to resolve the issue, but with little action.
“I have been without a landline for three months now,” says Manenberg resident Abdullah Latief.
“My wife went to Telkom and they said the problem would be resolved by last Friday but we still don’t have a landline,” says Latief.
Manenberg police confirmed several incidences of copper or metal theft has left Manenberg residences severely impaired.
“Incidences of metal theft where vandals cut cables has often leave residences without electricity or operating telephone lines,” says Manenberg police station communications officer Lieutenant Ian Bennett.
While police attempt to address the issue through collective assistance with the community, Telkom has again reassured the butchered cables will be repaired.
“The fault is in hand with our technical repair division and Telkom will endeavour to resolve this problem within two days,” says Telkom.
However, the company has yet to fix or replaced the cables in the area. This leaves residences with little hope that the problem will be resolved.
“I don’t know what to do. They have done nothing about it and the lines are still being cut by vandals. This is only happening to me but many people in the area,” says Latief.
When VOC News called Telkom Fault or the customer care line, the operator was unhelpful and despondent and refused to disclose much information regarding the issue.
They said that Latief’s line had been out of service since August this year and were aware of the vandalism in the area.
“The line stopped working in August and the whole of September there has been a problem of cable theft in Manenberg,” says Telkom repair technician Patrick Nathabatha.
Manenberg police urged the public not to steal these cables and warned scrap yards not to purchase these stolen goods.
“Scrap yards should not buy these metals off the road as their owners can be identified,” says Bennett.
Anyone with more information regarding metal theft or vandalism can contact Manenberg police station on 021 6999 400 or 08600111. VOC