The City of Cape Town is expected to furnish more than 24 clinics in key areas across the city with its FreeCall Line (FCL) system, which will allow members of the public to raise pertinent issues and concerns around service delivery with the City.
The FCLs will provide a direct link to the City of Cape Town’s call centre, allowing users to make general enquiries as well as log any maintenance issues or requirements. The lines are generally installed in municipal buildings, including public libraries, clinics, housing offices and community centres.
Some of the areas that now stand to benefit from the system include Blue Downs, Eerste River, Wesbank and Khayelitsha, amongst others.
Mayco member for health, Councillor Siyabulela Mamkeli says the new lines will not only help the City enhance service delivery, but also ensure that the public has a constant link through which to highlight such issues.
“We decided the proper why to do this would be to install the FCLs in the clinics, so when our clients visit them and have certain challenges then they can use the line to report them, get a reference number and keep that reference number to follow up on the issue,” he explains.
Apart from highlighting areas of concern, the FCL can also be used to provide positive feedback to the City about the quality of service a citizen has, or is receiving.
“The idea is that whilst they are waiting for a particular service they can access another service, and we do believe this will enhance service delivery in our communities,” he notes.
The City has installed more than 142 FCLs in areas across Cape Town since the systems introduction. VOC