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SASSA investigating deduction complaints

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South African Social Security Agency (SASSA) beneficiaries have expressed frustration over unauthorised deductions from their accounts. Many individuals that have contacted VOC complained that they did not know that this money would be deducted from their accounts, furthermore, stating that no indication was given regarding the reason for the deductions.

“Deductions like electricity and airtime is not illegal at this point in time, because it is not stipulated that people cannot have deductions or buy airtime and electricity. However, we [SASSA] are trying to litigate against that,” said SASSA senior district manager, Ebrahim Ryland.

Ryland further noted that if individuals who did not consent to any deductions, whether it be for the purchase of electricity or a short term loan, are required to provide an affidavit that proves that they have not authorised any deductions to be made from their account.

Beneficiaries should expect a reply from SASSA within 72 hours of the complaint. If it is found that the client has not authorised the deduction, the money will be paid back into their account.

Following the investigation of complaints, SASSA has found that in certain instances individuals did not authorise the deductions. They have however discovered that under particular cases individuals have authorised the deductions for short term loans and electricity.

SASSA has confirmed that they have received many complaints of unauthorised deductions, and will be investigating the matter further. Ryland, however, indicated that SASSA is unable to confirm whether or not the current unauthorised deductions are as a result of fraudulent activity.

Provincial Minister of Social Development, Albert Fritz, believes that the deductions are occurring at the point of deposit and that the problem does not appear to originate at SASSA.

With regard to the channels of communication between the National and Provincial Government in response to the SASSA deductions, Ryland stressed that SASSA is a national competency.

“The MEC has an oversight responsibility [and] there is an open line to the Provincial regional executive manager, Dr Waldemar Terblanche. [And] as long as the protocols are observed the lines will remain open,” he further stated.

Ryland concluded by asserting that SASSA, as a social grant provider, is to be used for an individual’s basic needs.

“If people need airtime, if they need electricity, rather just go into a café and buy it; otherwise the money will just be deducted from your SASSA account, which can lead to complications further down the line,” Ryland advised.

In an attempt to provide recourse for victims, Minister Fritz has indicated that his department has appointed an individual who is now exclusively monitoring complaints of unauthorised SASSA deductions.

Minister Fritz further stated that since this is not a provincial competency and he has written to the Minister of the Department of Social Development, Bathabile Dlamini, and urged her to manage the situation. The minister noted that he is in the process of finding legal recourse for those affected.

“It is important to note that no SASSA deductions will be made apart from funeral benefits, which cannot exceed 10%. Individuals are therefore urged not to provide any personal information, specifically an identity number or an account number, when approached by individuals posing as SASSA employees,” Fritz warned.

For any queries related to unauthorised SASSA deductions, please contact 021 469 0200.

Alternatively, affidavits can be processed at the following address Monday to Thursdays:
Cnr. of A Z Berman & Kilimanjaro St, Tafelsig Cape Town
The Nelson Mandela Family and Youth Centre

VOC (Thakira Desai)

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  1. I dont get any money in my sassa account this month please contact vanessa booysen idno. 7506290261089 contact no. 0622397275 or 0621012334 please its urgent my children had nothing to eat because there was no money been paid into my account

    1. Hi my I don’t get my full amount of money at sassa I don’t know why I went and report it but it still happening

  2. I gor short paid and i have no idea why ,Please someone assist on wht to do in this matter.

  3. ive been underinvestigation since 2015but iwas told this process takes 6month to a year ive been going to their offices without anyluck ineed help.

  4. I also hav been getting deductions from my grant for the past 3 years n nothing has been done, i went to complained at sassa offices in Roodepoort but still even after they hav renewed the contract with Cps that had conditions that our data will b safe from those harmful sources. PEASE PLEASE HELP!!!

  5. Good day my sassa money were in the minus -R740.00 and the next day it shows R0.44. If you can please assist me in this matter i couldn’t draw any money. My details
    L.Van Tonder
    Id 8105190220086
    Acc no 5286441021916283

  6. I dont know how to do this but i know someone who is a center manager pay alot there an the father also pay the child an the mother still get sassa…dont you think that money can go for someone who really needs it

  7. hi.its father is fani-ngalame-masilela..ID 5204015280087.has try to many times to get grant but he cant cos theres is someone using his ID in kwazulu natal at inanda,and he stays in sassa in Mpumalanga they cant help him even now…my father was working at gemiston were he lost his ID,,,and this person just took out the picture and put here picture,beacouse at home affairs still appears him.please help I have try many ways but nothing

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