customer service

Metrorail dealing with customer service problems

Metrorail has urged commuters harbouring grievances over customer services to provide to detail their complaints, following criticism of employee disrespect towards customers. The most recent complaint centred on security staff conducting ticket checks for the Metro Plus coaches in front of the doors as opposed to on the train itself,[…]

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Cell C and banner complainant in court

The banner calling Cell C the most useless service provider in South Africa is defamatory to the point of unlawfulness, the High Court in Johannesburg heard on Wednesday. In an urgent application before Judge Sharise Weiner, Christopher Whittcutt, for Cell C, argued the banner was a defamatory statement, and unashamedly[…]

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