The South African Muslim community has something to smile about during the festive season, after news that the country has been granted a quota of 3500 for next year’s hajj. The South African Hajj and Umrah Council (SAHUC) made the announcement on Monday, during its protocol discussions in the Saudi[…]
The amount owed to disgruntled clients and money lenders by travel operator Fazila Malek from New Heights Travel has now reached R4 million, according to Muhammad Mayet. Two months ago, Malek became enshrouded in controversy after complaints against her were made public, with many accusing her of accepting the money[…]
A group of aggrieved umrah and haj pilgrims are taking legal action against travel operator Fazila Malek from New Heights Travel after the embattled travel agent defaulted on paying back refunds to travellers, whose umrah trips were cancelled in September this year. Malek blames changes in the visa system for[…]
A disgruntled client of New Heights Travel says he is unsatisfied with the answers given by company director Fazila Malek, who has failed to refund clients for umrah trips that did not materialize. VOC News has learnt that many mu’tamireen parted with their money, but due to changes in the[…]
The South African Hajj and Umrah Council (SAHUC) has issued a travel advisory warning people to be cautious when booking with New Heights travel. This follows a number of Umrah complaints against the company. Sahuc says the Mu’tamireen had booked and paid for their proposed umrah trip which did not[…]
The South African Hajj and Umrah Council (SAHUC) has officially elected a new board this past weekend at the council’s annual general meeting. Sahuc AGM’s are normally closed, but members of the public are typically welcome to attend as observers – provided that they make the necessary arrangements. According to[…]
As thousands of South African hujjaj return home and arrive at their respective airports, family members of the pilgrims have complained about the strict regulations in place to control the movements of well-wishers at the airport. The hajj regulator insists that such protocols are necessary and urges all Muslims to[…]
As hujjaj prepare to bid a bittersweet farewell to the holy lands in Saudi Arabia, hajj travel operators will have their hands full facilitating the departure of hujjaj as they return to their respective countries. Head of mission for the South African Hajj & Umrah Council (SAHUC), Hafiz Ismail Kholvadia[…]
With hajj drawing to a close, the South African Hajj and Umrah Council (SAHUC) has opened its national feedback process. The annual complaints window period allows hujjaj and or travel operators to submit their complaints in writing, which will be investigated by the hajj regulator. Complaints can be emailed to[…]
Despite some small hiccups, the mass exodus of pilgrims to the tent city of Mina went off well on Friday morning. The movement of hujjaj from Makkah and Azizia got off to a slow start after busses were delayed by two hours. According to the South African Hajj and Umrah[…]
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